If you need to return a paper ticket for exchange or refund, please scan a copy of your ticket and keep the original ticket to send back to us once the Coronavirus crisis is over. Please send us a message regarding your exchange or cancellation and we’ll reply with next steps

Need assistance?

First tell us if you have booked your train ticket:

Then, select the relevant section for assistance:

Contact form

Dear Clients, We are sorry to inform you that Customer Care Center is temporarily closed and your calls will not get through. We encourage you to use "Send us a mesage" function just below NEED ASSISTANCE. We will reply your inquiry as soon as possible. We wish you and your family safe and healthy. 特别公告 鉴于新冠状病毒疫情在国内扩散严重,我司客户服务中心将暂时关闭,很抱歉目前不能接听你的来电。我们建议您使用“联系我们”下方的“给我们发送信息”功能邮件联系,我们将在第一时间回复您的咨询。 愿您与家人在这一特殊时期幸福安康。

Rail Europe Ticketing Office

Opening Times

Monday - Friday 09:30 – 17:30
Closed on Sat/Sun and public holiday


Enquiries: contact-us@raileurope.hk


热线开放时间: 09:30 – 17:30 (每周一至周五,周六/周日以及节假日除外)

This information is intended for answering your enquiries. It is used by Rail Europe (2 place de la Défense, CNIT 1, BP 440, 92053 Paris La Défense Cedex, France) in accordance with the Rail Europe Privacy policy. Most of the data is retained for five years after you fill in the form, then archived for a period of ten years for strictly legal reasons (tax obligations, etc.). This data may be sent to our internal services, in the strict context of the contact form. At any time, you are entitled to access, rectify, limit, obtain portability and delete your personal data by contacting our customer service or via the Rail Europe customer account.