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Rail Europe is committed to offer you the best customer support. You can make a refund request or a cancellation request which resulted in you not travelling as previously planned. Please check our refund policies to see if you are eligible for a refund or cancellation request.
Everything you want to know about the train tickets that we offer as well as train travel in Europe is found in our FAQ (Frequently Asked Questions) section.
Answer common questions regarding out products, booking, payment and about rail travel in Europe
Rail Europe Ticketing Office
- Suites 4604C,
- Wheelock Square,
- 1717 West Nan Jing Road,
- Shanghai 200040
Opening times: Monday - Friday 09:30 – 17:30 Closed on Sat/Sun and public holiday
- Enquiry hotline : +86 4008202266