Eurail Scandinavia Pass

• Q. How do I get a promo code?

  A. The best way to stay informed of all current promotions and to receive promo codes is to create a user account and to subscribe to our newsletter. All publicly available promo codes can be found on our Deals page. We also issue individual, one time use promo codes at our discretion to customers who are eligible for certain discounts or have participated in certain promotions or marketing activities.

• Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  A. Marketing Opportunities! Do you think you have products or services that could enrich the experience of our customers? Are you interested in exploring joint marketing initiatives? Do you have compelling content for our website?

  We’re always looking to hear from potential partners and put our creative energies together for the benefit of our travellers. If you have any thoughts, feel free to drop us an email at opportunities@raileurope.com .

• Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  A. Many train stations in the Netherlands and the Brussels Airport Station in Belgium now have platforms with entry/exit gates. To enter or exit from the train’s platform, you will need to pass through these gates that are controlled with a bar code reader.

  Most paper tickets and e-tickets and all Eurail Pass covers have a square barcode which can be scanned at the entry/exit point of the platform. Just hold the bar code on your travel document to the scanner on the illuminated area on the gate and pass through the gate.

  Some of the high traffic train stations in Italy, such as Milan Centrale, Roma Termini and Firenze Santa Maria Novella stations now have entry/exit gates. Access through these gates are exclusively reserved for traveller’s holding a ticket. It is suggested that you have your paper or electronic tickets ready to present upon arriving at these security gates.

• Q. Do I need to tip the train staff?

  A. Tipping the train staff (other than bar-buffet car waiters) is neither necessary nor customary.

• Q. Will there be someone to help me find my reserved seat on the train?

  A. Generally speaking, train cars and seats are prominently marked. If you have any trouble finding your reserved seat, one of the conductors on the platform or onboard the train will be able to assist you.

• Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  A. When you submit your train ticket or rail pass to our customer relations department for a refund, be sure to include a brief letter along with any other supporting documentation, such as letters from local train operators, replacement tickets (if any), etc.

  If you are making a claim through our Rail Protection Plan™, please download and fill out the Rail Protection Plan traveller’s Request Form and send, along with the appropriate documents.

  We recommend that you send all documents by traceable mail for proof of delivery.

• Q. Can I book group fares online?

  A. Due to the nature of group inventory, group fares are not available online. To receive a quote from one of our dedicated group consultants, please fill out the quick and easy Group Quote form and an agent from our group department will contact you within 48-72 hours.

• Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  A. When you book your rail pass, you will need to provide us with your first and last name, exactly as they appear on your passport. The name you enter will appear on your rail pass and will be verified by a railway official when you activate the rail pass. In addition, some rail passes are pre-activated and require you to enter the first date of travel.

• Q. Will I be sharing my sleeping compartment with strangers?

  A. If you book a reservation for a bed in a compartment that can accommodate more people than are in your traveling party, yes, additional people may be in the compartment. It’s also important to note that couchette accommodations are usually not gender specific.

• Q. What types of sleeping compartments or accommodations are available on overnight trains?

  A. There are Second class, First class, and on some overnight trains, Premier class accommodations.

  In Second class, you can relax in a reclining seat, a ‘couchette’ that is a shared compartment with up to 6 beds, or a compartment with 3 to 4 beds.

  In First class, you’ll share a more relaxing locking compartment with one or two beds and a wash basin in the compartment.

  Lastly, on some trains, you can book a Premier class ticket for a great night of sleep with private, lockable accommodations for one or two, a private shower and toilet, and includes breakfast and on some trans, dinner.

  Sleeping accommodations vary by train type and by route. Be sure to read the product details for the overnight train you’re interested in to see what that train offers in each class of service.

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