Eurail Scandinavia Pass

• Q. What information does Rail Europe retain from my Facebook account?

  A. When you authorize Rail Europe to access your Facebook account, we only store the email address that you have specified as your Facebook login, as well as your full name. Nothing else. This information is, of course, subject to our privacy policy.

• Q. How can I ensure that my traveling party is seated together?

  A. In general, when you request fares and schedules for multiple travellers at once, we’ll always attempt to request that they be seated together. The best way to ensure this is to correctly indicate the number of travellers when you request your fares and schedules for your itinerary.

  Occasionally, it might not be possible to seat everyone together based on availability at the time of booking, in which case the travellers will be seated in the closest available seats.

  If the train you’ll be taking is non-reservable, all you have to do is board the train and sit in any available seat with the rest of your party.

• Q. Can I bring my bike on board?

  A. In general, bicycles can be taken with you as carry-on luggage, free of charge on just about any national or international train- if you put it in a bike bag. In the bike bag, the wheels, pedals and handlebars must be removed.

  In addition, many European trains allow bikes in a special bike compartment for free or a small fee. If there is a fee, it’s typically about 5-15 Euros per journey. Bikes are typically permitted on local & regional trains in most countries, at least outside peak travel hours.

  Many inter-city trains also allow bikes, however not in Spain. And in France only a few French TGVs allow bikes that aren’t in a bike bag. Some TGV-Lyria trains between Paris & Switzerland also allow bikes. Paris-Madrid & Paris-Barcelona night trains only allow bikes if they’re in a bike bag and if you & your fellow travellers occupy the entire sleeper compartment. Overnight Thello sleeper trains & daytime TGV trains between Paris & Italy only allow bikes in a bike bag. Thalys trains between Paris, Brussels, Amsterdam & Cologne only allow bikes in bike bags. Long-distance trains into Eastern Europe such as Cologne-Moscow, Bucharest-Istanbul or Budapest-Sofia only allow bikes in bike bags, primarily because these trains don’t have luggage compartments.

  Lastly, some trains, primarily in the UK, will require advance reservations for bicycles. These reservations will need to be made locally at the station.

• Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  A. Unfortunately, once a booking has been finalized it’s being processed and we’re unable to alter it.

• Q. How can I contact Rail Europe prior to my departure to Europe?

  A. Please send us a message from our Contact Us page and we will respond to you via email within 24 to 48 hours.

• Q. What is the Rail Protection Plan™?

  A. We offer an exclusive Rail Protection Plan™ that gives you the flexibility to change your train ticket, rail pass, reservation, and select activities with no questions asked. You’ll also be protected in the event of a railroad strike for train tickets, and in the case of loss or theft of paper tickets, rail passes, city passes or tours.

  The Rail Protection Plan™ may be added to your booking on the delivery page after adding the products to your itinerary or any time prior to final payment being applied to your booking. (Select city passes and tours are excluded from coverage). The Rail Protection Plan™ fee is non-refundable and non-exchangeable. View the detailed terms and conditions of the Rail Protection Plan™ coverage.

• Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  A. Yes. Even with your rail pass, you will need to make a reservation on any overnight train. Reservations are required for sleeping compartments, couchettes, and seats. Depending on where you’re traveling, the guidelines of the specific train and/or the type of rail pass you have, you may be entitled to purchase a reservation in place of a full price ticket.
  You can search for overnight reservations directly on our website - just be sure to select the "I have a rail pass" option.

• Q. How do I get a promo code?

  A. The best way to stay informed of all current promotions and to receive promo codes is to create a user account and to subscribe to our newsletter. All publicly available promo codes can be found on our Deals page. We also issue individual, one time use promo codes at our discretion to customers who are eligible for certain discounts or have participated in certain promotions or marketing activities.

• Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  A. Yes, but only when an e-ticket is offered for the train you want to take. If only a paper train ticket is offered, you’ll need (and want) to purchase your reservation(s) locally at the train station to avoid international shipping fees and delivery times.

• Q. Can I book group fares online?

  A. Due to the nature of group inventory, group fares are not available online. To receive a quote from one of our dedicated group consultants, please fill out the quick and easy Group Quote form and an agent from our group department will contact you within 48-72 hours.

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