Strike
Strike
If while traveling in Europe, your trip is interrupted or stopped due to a rail strike, you will be reimbursed for the value of the unused train ticket, reservation or travel day.
If impacted by a strike during your trip, please follow below instructions according to your type of ticket.
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Paper Products: including printed Print at Station tickets
Train tickets
Train ticket/reservations, not used due to a strike must be stamped at the European train station by a railway official indicating the train ticket/reservation.
Rail Passes
In the case the traveller is holding a rail pass, this provision only applies in the event the entire travel day could not be used due to the strike and the traveller has a corresponding seat reservation stamped unused by a railway official to support that the rail pass travel day could not be used. In the event the rail pass travel day was partially used, no refund is offered on the Rail Pass travel day.
Once the strike request has been reviewed, travellers will be notified by email where the original paper passes, tickets & reservations need to be sent to complete the strike refund request.
NOTE – the refund in the case of strike is only released for accepted claims once the original paper documents have been received by Rail Europe.
Notice: Refund requests due to strikes while traveling in Europe must be received within thirty (30) days of your return from Europe for paper tickets/reservations/rail passes.
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Electronic Products: Print at Home or Print at Station
E-tickets / E-Passes (Print at the Station)
Tickets / Passes already printed at the station must follow the same procedure as mentioned above for paper products.
If the ticket / pass has not been printed at the station, travellers requesting reimbursement due to strikes must submit their request by filling out this form. BEFORE the train departure date.
E-tickets / E-Passes (Print at Home / Mobile)
Travelers requesting reimbursement due to strikes must submit a request by filling out this form BEFORE the train departure date.
Start a Strike request for a refund
Requests for reimbursement due to strikes must begin by filling out the contact us form below.