Lost & Stolen

Lost & Stolen

Receive reimbursement for your train ticket or rail pass if it’s lost or stolen while travelling in Europe.

Electronic tickets / Electronic Passes (Print at Home / Mobile)

Loss or theft coverage does not apply to travellers with Print at Home / Mobile e-tickets / e-passes.

Electronic tickets / Electronic Passes (Print at the Station)

Tickets / Passes already printed at the station must follow the same procedure as mentioned above for paper products.

Start a Lost or Stolen request for a refund

Requests for reimbursement due a lost or stolen ticket or pass must begin by filling out the contact us form below.

Contact us

  • Paper products

  • Electronic tickets / Electronic Passes (Print at the Station)

  • Electronic tickets / Electronic Passes (Print at Home / Mobile)