The Rail Protection Plan Exchange benefit is currently not available in this market.
Cancellation request for paper rail passes/paper tickets/paper reservations being returned for a cancellation must be received by Rail Europe no later than five (5) business days BEFORE the scheduled departure date for Europe given at the time of booking.
Once the cancellation request has been reviewed, travellers will be notified by email where the original paper passes, tickets & reservations need to be sent to complete the Rail Protection Plan Coupon Code request.
NOTE – the Rail Protection Plan Coupon code is only released for accepted claims once the paper original documents have been received by Rail Europe.
Electronic Products: Print at Home or Print at Station
Request must be received 3 BUSINESS DAYS before departure
Rail Protection Plan exchanges must be requested at least 3 business days prior to the train departure date for electronic tickets.