Travellers will be issued a refund to original form of payment at no penalty, equal to the value of the cancelled products containing the Rail Protection Plan, no questions asked.

No explanation is required for cancellation requests on product(s), no questions asked.

Please follow below instructions according to your type of ticket.

  • Paper Products

  • Electronic Products: Print at Home, Print at Station or Mobile

Start a request for your RPP Cancellation Credit by filling out the contact us form below.

Contact us