TGV France-Italy

• Q. When do I need to check in before boarding a Eurostar train?

  A. This depends mainly on what Eurostar ticket you have. Business Premier passengers can check-in just 10 minutes before departure whereas Standard Premier and Standard passengers need to check-in 30 minutes before departure. To ensure you have time to go through the security checks and passport control, we would recommend you arriving at the station at least 45 minutes prior to your scheduled departure with Eurostar.

• Q. How to book 4 passengers who don't want to Share a compartment?

  A. You will need to first figure out who wants to share, and who does not. Once you have your travel party broken down, request the number of passengers who want to share a room together and request as either a 1, 2 or 3 person room. Request each compartment separately until all passengers have been reserved in a room.

• Q. Can I have some special or discounted fares with my Swiss pass?

  A. You can get free (or cheap) boat trips, discounts on rail travel, free admission in museums, a 50% discount on mountain top excursions and more. You can obtain these benefits locally by showing your Swiss pass, or you can contact the specific benefit company in advance. The discount benefits apply during the validity of your Swiss pass, whereas free passage on trains, buses or ferries is only valid on travel days.

• Q. Can I request a seat facing forward?

  A. Unfortunately, you cannot request a forward-facing seat. Trains generally pull into a station in one direction, and pull out in another direction and seat positions change, depending on the train.

• Q. What is the difference between 1st and 2nd class on the TGV France-Italy?

  A. First class on the TGV France-Italy offers large, comfortable reclining seats and a bar-buffet car offering a complete selection of food and beverages for purchase.

  Second class on the TGV France-Italy offers generous legroom and bar-buffet car offering a selection of food and beverages for purchase.

• Q. How to book 5 passengers?

  A. In order to accommodate a group of 5 travelers, you will need to do 2 separate requests.
  You have the following options:
  * 2 passengers in a double, and the other 3 in a T3 compartment (if offered).
  * 4 passengers in a T4 (if offered) and 1 passenger in a single.
  * 4 passengers split into 2 double compartments, and 1 passenger in a single.
  * Reserve all 5 in a T6 compartment.
  Options a, b, and c will need to be requested separately as it has been broken down. Option d can be requested all at once.

• Q. What is Rail Europe's cancellation policy for passes, point-to-point tickets, overnight trains, and specialty trains?

  A. Tickets and passes are neither refundable nor replaceable if stolen or lost. Refunds, when applicable, are limited to totally unused, and un-validated passes, tickets and inclusive packages. A minimum 15% cancellation charge applies.
  Refund amount for tickets will vary depending on the type of fare purchased. Please check the details for more specific refund policies for each ticket. For passes and packages please look at the Terms and Conditions.
  Sleepers: if cancelled and space released with the station of departure at least 24 hours before train departs, are generally 85% refundable. If reservation is not cancelled, no refund will be granted. Once in Europe, most tickets must be stamped as NOT USED before the Train Departure Date (for reservations) or the 1st day of validity (for tickets and passes) to be entiteled for refund. If you have already purchased your pass or tickets, please review the terms and conditions that come with your documents for specific information about the cancellation policy for each pass or ticket.
  To receive your refund for pass, documents must be returned to the issuing office within 6 months of the date of issuance (or 1st year depending on the pass). To receive you refund on combined tickets and reservations, they must be returned to the issuing office within 60 days. Click here to get the adress in our Contact Us section.

• Q. Where can I use my Eurail Select Pass?

  A. You can use your Eurail Select pass on the national rail networks of the adjoining countries chosen when buying your Eurail Pass. Here is the list of the countries participating to the program: Austria, Benelux, Bulgaria, Croatia-Slovenia, Czech Republic Denmark, Finland, France, Germany, Greece, Hungary, Italy, Montenegro-Serbia, Norway, Portugal, Republic of Ireland, Romania, Spain, Sweden, Switzerland.

• Q. Are there discounts for multiple people travelling together?

  A. Many passes offer discounted rates for two or more people travelling together at all times. As all passenger names will be printed on a single pass, independent travel is not possible with the rail pass.

• Q. Is there a catering service on Thalys trains?

  A. In Comfort1 (First class), drinks and meal are included in the price of your Thalys ticket and served at your seat. Meal includes a choice of drinks, cold starter and main course, but also bread and dessert. In Thalys Comfort 2 (second class), you will get access to a bar-buffet car which offers a variety of food and refreshments.

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