TGV France-Italy

• Q. Do you have electronic ticketing?

  A. Not presently but as soon as European railways introduce e-tickets, we will be able to offer them.

• Q. What is the difference between 1st and 2nd class on the TGV Med (Geneva to Nice & Marseille)?

  A. First class on the TGV Medoffers large comfortable reclining seats and a bar-buffet car offering a selection of food and beverages for purchase. Second class on the TGV Med offers generous legroom and a bar-buffet car offering a selection of food and beverages for purchase.

• Q. When do I need to check-in before boarding a Italo train?

  A. There is no check in or customs procedures for Italo trains. However ticket control or ID checks can occur randomly on board. Make sure to have your travel documents with you at all times.

• Q. How old do you have to be to qualify for Senior Fare on Italo?

  A. There is no Senior fare available for Italo trains. However children aged from 4 to 14 have a 25% discount on the full adult fare. As for children under 3 years old, they can travel for free if they do not require any seat.

• Q. Do I need to book my Thalys ticket?

  A. Like most high-speed trains in Europe, you need to make a booking when travelling with Thalys. Passholders with passes covering the whole Thalys route (Eurail Global Pass, Eurail Select Pass including France, Benelux or Germany, depending on the route, Eurail and Benelux-France) benefit from special Passholder fares. Just bear in mind that some passes covering partially the Thalys sector like France Rail Pass but also Eurail passes including Benelux-France / France-Germany / France-Italy / France-Spain / France-Switzerland / Benelux also offer special Passholder deals. German Rail Pass is not valid on Thalys routes to Germany.

• Q.Do trains offer facilities for handicapped passengers?

  A. Special amenities for disabled travelers are offered on trains and at many train stations, and are clearly indicated with pictograms (for telephones, toilets, elevators, etc.). Special equipment is also available for use by handicapped passengers. This equipment must be reserved locally in advance. Be sure to specify if you need personal assistance (whether with a wheelchair, boarding, etc.).

• Q. Can tickets be sent outside my country of residence?

  A. We are unable to ship tickets purchased on Raileurope outside of your country of residence. We recommend that you have all travel documents in hand before departing from your country of residence.

• Q. How is a railpass day calculated?

  A. A rail day lasts from midnight to midnight. You can take as many trains as you wish during this time.

• Q. How far in advance can I book my AVE tickets?

  A. AVE trains can be booked up to 60 days in advance, giving you plenty of time to plan the trip of your life is sunny Spain.

• Q. Do I need to make reservations if I have a Pass?

  A. Yes, you may need to make a reservation. All trains that travel internationally will require reservations. All night trains and high-speed trains will require reservations. Most trains in these countries will require reservations: France, Spain, and Italy.

Browse our FAQ

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Bags

Dear All, we are 2 adult and 3 child ,we are planing to book a first class from Cannes to pairs , we have more than 8 bags (large (...)
answered | Posted by maged a. | Comments 1 | Created: 24/07/2017

Paris to basel switzerland

When I'm searching trip from Paris Gare Lyon to Basel SBB, I understand that we can reach Basel SBB directly by the Train or TGV (...)
answered | Posted by Jie Y. | Comments 0 | Created: 24/07/2017

Airport to train station for train from paris to nice

Hi Can anyone advice how can we get from Paris International airport to the train station for a train from Paris to Nice? Whats (...)
answered | Posted by Cher E. | Comments 0 | Created: 07/07/2017

What is the best economic way to travel , rail pass or point to point ticket

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answered | Posted by Suvarna N. | Comments 2 | Created: 02/07/2017

Need advice on best route to travel from paris

Hi, I will be travelling with my family - my hubby, daughters of 16 yrs old and 8 yrs old in Dec. We will start our 14 days trip (...)
answered | Posted by Eunice A. | Comments 0 | Created: 27/06/2017

Read all

Overall appreciation

• "Nice experience in second clas"   Mohamed a.  25/12/2016
  The experience was good however need more information for travelers who is traveling first time The cafeteria should be more equipped with simple things such as cups with cover !    Value for money  Convenience
• "Very good"   Chirag a.  11/11/2016
  thanks for good journey    Value for money  Convenience
• "Good experience "   Sandra t.  18/10/2016
  We enjoyed our 1st class experience on the Italian Train.All good except for the passenger information at the stations.Absolutely awful,one person to deal with non nationals.Took an age and patience.    Value for money  Convenience
• "Good but misrepresented."   .  10/10/2016
  Easy booking, reasonable price, easy boarding comfortable. No wi-fi which was claimed.  
• "Nice way to recharge"   Jesus Amado s.  06/10/2016
  The seven hour ride from Paris to Milan is a great way to relax and recharge after a hectic week of sightseeing in Paris. The ride is smooth and quiet, so reading a book or taking a nap are pleasant options, as is just looking out your window watching the beautiful scenery whiz by. The train has a bar car, but we opted to pack our own lunch and snacks. There's plenty of room overhead and in compartments located near the center of the coach for luggage, but be warned that the aisles are not that wide, so try to pack light and make sure you can lug your bag onto the train and through the aisles. It was a very pleasant trip and before we knew it we were arriving in Milano. Strange how seven hours on a train doesn't feel anywhere as bad as the same time on a plane.    Value for money  Convenience
• "Good trip"   Kathleen w.  27/09/2016
  Excellent help from staff when needed    Value for money  Convenience
• "Porto SUSA to Lyon Part Dieu"   Hari s.  24/09/2016
  The train was delayed finally by 3 hours and updates and information or person to assist was not available. Susa station is quite small and with many persons waiting the facilities and comfort at the platform were also limited. Overall was a negative impact on my travel and inconvenienced me to a great extent, even though the situation may have been out of TGV hands.    Value for money  Convenience
• "Loved this trip"   Carol m.  15/09/2016
  Upgraded to 1st class. Well worth it. This train journey was not long enough! Comfortable, able to charge my phone and use wifi.    Value for money  Convenience
• "Not bad"   Yu-ling h.  11/09/2016
  No wi-fi    Value for money  Convenience
• "Beautiful France "   Aleida v.  04/09/2016
  I went from Paris to Turin and vice versa. So I saw the beautiful landscape of France. Frst south of Paris and then in the direction of Lyon and the Alps and Italy. On the journey back from Turin to Paris there wre lots of tunnels in the Alps-region, so I missed a great deal of the scenery that I had seen on the first trip. But after that part everything was beautiful again. Very good staff on board of the train. Wonderful speed.    Value for money  Convenience
• "Practical way of travelling"   Christopher p.  09/08/2016
  We had a comfortable and pleasant trip from Torino, Italy, to Paris, France. The food service was good. If only the toilets would have been working properly and the clean up team would have showed up more than once, everything would have been perfect. Nevertheless, the 6 hour trip went very fast.    Value for money  Convenience
• "Our Italian Holiday"   Iain c.  03/08/2016
  Absolutely brilliant!    Value for money  Convenience
• "Very good"   Ladda c.  18/07/2016
     Value for money  Convenience
• "Nice trip"   Airton Jose s.  29/06/2016
  Again it was a nice trip, but nothing to brag about it. However, what the survey is not asking is about my trip within Spain - Barcelona to Madrid and Malaga - That was the best; the train is very nice their service was awesome.    Value for money  Convenience
• "review"   .  28/06/2016
  very good train journey , enjoyed  

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