TGV France-Italy

• Q. Is a railpass transferable to another person in the event the passholder is not able to travel?

  A. Passes are non-transferable as travelers name appears on the Railpass, and are valid for 6 months from date of purchase, which offers you the opportunity to reschedule your trip.

• Q. Can I go back and forth between the countries that are on my pass?

  A. Yes, you may travel as many times are you like between countries that are on your pass.

• Q. Do I need to book my Lyria ticket?

  A. TGV Lyria is a high speed train and requires a compulsory reservation. Special pass holder fares are available if you carry a Eurail Pass covering France or Switzerland, Swiss Pass or France Rail Pass but subject to limited availability.

• Q. How do I file a request to receive reimbursement through the Rail Protection Plan if there has been loss or theft ?

  A. Pass/ticket holders must file a police report within twenty-four (24) hours of the incident. Pass/ticket holders may purchase a replacement rail pass or rail tickets in order to continue with his/her travel plans. Upon return to your country, pass/tickets holder must submit a request to Rail Europe within thirty (30) days including a police report, replacement passes or tickets purchased abroad, airline tickets to/from Europe. A brief explanation of the situation is also necessary to better evaluate the traveler request form.

• Q. How do I validate my German Rail Pass Extension?

  A. To validate your German Rail Pass Extension, it needs to be accompanied by a German Rail Pass and your passport. Please note that the use of the extension requires a travel day of the German Rail Pass for each trip used.

• Q. Do I need to make reservations if I have a Pass?

  A. Yes, you may need to make a reservation. All trains that travel internationally will require reservations. All night trains and high-speed trains will require reservations. Most trains in these countries will require reservations: France, Spain, and Italy.

• Q. When do I need to check in before boarding a Eurostar train?

  A. This depends mainly on what Eurostar ticket you have. Business Premier passengers can check-in just 10 minutes before departure whereas Standard Premier and Standard passengers need to check-in 30 minutes before departure. To ensure you have time to go through the security checks and passport control, we would recommend you arriving at the station at least 45 minutes prior to your scheduled departure with Eurostar.

• Q.Are dogs allowed on the train?

  A. Generally, dogs are permitted on trains. Sometimes they may need to be contained in a pet carrier, or they may have to wear a muzzle or leash. Dogs normally travel at half the fare of a 2nd class ticket; this charge is payable directly to the conductor. Pets are not allowed on trains in Great Britain, Spain, Ireland, Norway, and Finland. Currently the only animals that will be permitted to travel on the Eurostar are guide dogs for the visually impaired.

• Q. Which trains does the Eurail Italy pass cover?

  A. With a Eurail Italy pass, you can travel on all trains from Trenitalia, the Italian railway company. Just bear in mind that reservation is compulsory on-board Frecciarossa, Frecciabianca, Frecciargento, and Eurostar trains. Overnight trains also require reservation of the sleeping compartments.

• Q. Where can I use my Swiss pass?

  A. You can use your Swiss pass in the whole Swiss Travel System: in all trains, Postbuses, ships, buses and even trams.

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Overall appreciation

• "Nice experience in second clas"   Mohamed a.  25/12/2016
  The experience was good however need more information for travelers who is traveling first time The cafeteria should be more equipped with simple things such as cups with cover !    Value for money  Convenience
• "Very good"   Chirag a.  11/11/2016
  thanks for good journey    Value for money  Convenience
• "Good experience "   Sandra t.  18/10/2016
  We enjoyed our 1st class experience on the Italian Train.All good except for the passenger information at the stations.Absolutely awful,one person to deal with non nationals.Took an age and patience.    Value for money  Convenience
• "Good but misrepresented."   .  10/10/2016
  Easy booking, reasonable price, easy boarding comfortable. No wi-fi which was claimed.  
• "Nice way to recharge"   Jesus Amado s.  06/10/2016
  The seven hour ride from Paris to Milan is a great way to relax and recharge after a hectic week of sightseeing in Paris. The ride is smooth and quiet, so reading a book or taking a nap are pleasant options, as is just looking out your window watching the beautiful scenery whiz by. The train has a bar car, but we opted to pack our own lunch and snacks. There's plenty of room overhead and in compartments located near the center of the coach for luggage, but be warned that the aisles are not that wide, so try to pack light and make sure you can lug your bag onto the train and through the aisles. It was a very pleasant trip and before we knew it we were arriving in Milano. Strange how seven hours on a train doesn't feel anywhere as bad as the same time on a plane.    Value for money  Convenience
• "Good trip"   Kathleen w.  27/09/2016
  Excellent help from staff when needed    Value for money  Convenience
• "Porto SUSA to Lyon Part Dieu"   Hari s.  24/09/2016
  The train was delayed finally by 3 hours and updates and information or person to assist was not available. Susa station is quite small and with many persons waiting the facilities and comfort at the platform were also limited. Overall was a negative impact on my travel and inconvenienced me to a great extent, even though the situation may have been out of TGV hands.    Value for money  Convenience
• "Loved this trip"   Carol m.  15/09/2016
  Upgraded to 1st class. Well worth it. This train journey was not long enough! Comfortable, able to charge my phone and use wifi.    Value for money  Convenience
• "Not bad"   Yu-ling h.  11/09/2016
  No wi-fi    Value for money  Convenience
• "Beautiful France "   Aleida v.  04/09/2016
  I went from Paris to Turin and vice versa. So I saw the beautiful landscape of France. Frst south of Paris and then in the direction of Lyon and the Alps and Italy. On the journey back from Turin to Paris there wre lots of tunnels in the Alps-region, so I missed a great deal of the scenery that I had seen on the first trip. But after that part everything was beautiful again. Very good staff on board of the train. Wonderful speed.    Value for money  Convenience
• "Practical way of travelling"   Christopher p.  09/08/2016
  We had a comfortable and pleasant trip from Torino, Italy, to Paris, France. The food service was good. If only the toilets would have been working properly and the clean up team would have showed up more than once, everything would have been perfect. Nevertheless, the 6 hour trip went very fast.    Value for money  Convenience
• "Our Italian Holiday"   Iain c.  03/08/2016
  Absolutely brilliant!    Value for money  Convenience
• "Very good"   Ladda c.  18/07/2016
     Value for money  Convenience
• "Nice trip"   Airton Jose s.  29/06/2016
  Again it was a nice trip, but nothing to brag about it. However, what the survey is not asking is about my trip within Spain - Barcelona to Madrid and Malaga - That was the best; the train is very nice their service was awesome.    Value for money  Convenience
• "review"   .  28/06/2016
  very good train journey , enjoyed  

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