Railjet - Austria and beyond

• Q. How many classes does ICE train offer?

  A. ICE trains offer two travel classes: Standard and First. On First Class, some coaches feature individual video screens. Electric sockets for laptops or DVD players can be found in most First class carriages. Quiet zones are also reserved for passengers who want to travel in peace.

• Q. Do bonuses take up 1 day on a railpass?

  A. Any bonus that is free will use a travel day on your railpass. Discounted bonuses will not require the use of a travel day, but do require that the railpass is valid.

• Q. What is the refund policy for tickets?

  A.Refund policies for tickets will vary depending on the type of train and fare that are booked. Please check the "details" tab of each fare to obtain specific refund information for the fare you are purchasing.If you have already purchased your tickets, please review the terms and conditions that came with your documents. Except for PayPal, for which the amount can be reimbursed automatically on the PayPal account. For all the other payment services, a BIC (Bank Identifier Code) must be sent to receive the reimbursement of your purchase.

• Q. Do I need to book my ICE train ticket?

  A. Reservation is only compulsory for ICE Trains called ICE Sprinter as these trains have special services such as a meal and newspaper. Here is the list: Hamburg HBF - Frankfurt HBF, Frankfurt HBF- Berlin HBF, Berlin HBF - Frankfurt HBF, Hamburg HBF – Koeln HBF and Koeln HBF – Hamburg HBF. Passes valid to travel within Germany cover Eurail Global and Select Passes including Germany / Eurail Germany-Benelux Pass / Eurail Germany-Denmark Pass / Eurail Germany-France / German Rail Pass.

• Q. How to book 4 passengers who want to share a room/rooms?

  A. You can request 2 double compartments or a T4 if this type of accommodation is offered on the train you wish to travel on.

• Q. Can I buy a German Rail Pass Extension only?

  A. Yes you can buy a German Rail Pass separately from your German Rail Pass. However, you will have to use it in complementary with your German Rail Pass. We strongly recommend that you buy your Extension together with your rail pass, so as to make sure that you are going to receive them at the same time.

• Q. How many classes of travel does Eurostar offer?

  A. Eurostar services offer three classes of service: 2 for first class (Business Premier and Standard Premier) and one for second class (Standard). Among the facilities offered for Eurostar Business Premier passengers, you’ll find priority express check-in in 10 minutes at the terminals, a dedicated ticket desk for check-in, access to the Eurostar Executive lounges, spacious reclining seats with generous legroom, Wi-Fi access at the terminals, a dedicated coach for business travellers, complimentary newspapers, and also a 3 course meal served at seat. Eurostar Standard Premier passengers, whose check-in is 30 minutes before departure, will be offered spacious reclining seats with generous legroom, complimentary newspapers and a cold meal served at seat. In the convenience of a comfortable carriage, Standard passengers will also be enjoying themselves with a vast variety of dishes they will find at a bar buffet car.

• Q. On Eurostar, what are the differences between the Business Premier, Leisure Select, and Standard Classes of service?

  A. Business Premier class is dedicated to serving the business traveler with its superior service. Business travelers can expect a nonsmoking car, fast lane check-in, use of the Executive Lounges, breakfast or a 3-course lunch or dinner with choice of entrée and wine, complimentary drink, newspapers, Wifi access in the terminal and lap top sockets on board the train. Leisure Select tickets provide complimentary food (including a 3-course dinner), beverages, and newspapers while you relax in your reclining seat. Full Fare tickets gives you access to the Eurostar Lounge. Standard Class offers comfort, convenience, and value. Enjoy the bar car, or purchase snacks and refreshments from the trolley cart when it comes to your seat.

• Q. Does a 1st Class ticket guarantee you a seat on the train?

  A. No. A ticket allows you to board the train, but does not guarantee you a seat. You must make a seat reservation to have a guaranteed seat on the train. NOTE: On certain trains tickets and reservations are sold together as one ticket.

• Q. Is there a limit for luggage on trains?

  A. The standard of amount of luggage is 2 large items per person. Trains have either overhead storage racks throughout the car, storage room behind the back of your seat or luggage areas at the end of the car. There is no porter service available and all passengers are responsible for putting their own luggage on the train. Note: Luggage kept by the passenger and placed in the luggage racks remains under the sole responsibility of the traveler. The railroads assume no responsibility in case of loss, damage, or theft.

Browse our FAQ

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Guarranted reserved seats

Hello, we are 2 persons and we will visit Budapest,Bratislava,Vienna and Prague. The booking of each train ticket via these (...)
answered | Posted by Ilias T. | Comments 0 | Created: 18/06/2017

5 days of travel in june- july under 15 days- point to point travel- pass or individual tickets?

My travel is in the following order ( family of 2 adults+ 1 child 14 year old) Prague- Budapest,Budapest- Ljublijana, Lujublijana- (...)
answered | Posted by Junaid A. | Comments 2 | Created: 03/05/2017

Euro rail pass

Will be travelling april end with my friend .. and we plan to visit prague vienna and budapest can anyone suggest best way to (...)
answered | Posted by Madhu M. | Comments 0 | Created: 20/03/2017

Not able to book train tickets in advance

Hi, We are trying to book train tickets for multiple travels for 2 person during the month of March'17, however, we are getting (...)
answered | Posted by Anisha A. | Comments 2 | Created: 19/12/2016

Need a trai from budapest in the mornung to viena, and back to budapest in the evning 22 desember

budapest to viena
answered | Posted by israel m. | Comments 0 | Created: 05/12/2016

Read all

Overall appreciation

• "clean "   Ayuk y.  06/02/2017
  very clean and comfortable but wifi wasn't good    Convenience
• "Christmas Vacation from USA"   Rodney f.  08/01/2017
  The train ride was very good except for the luggage aspect. If you have multiple bags (which people from the US on a long trip may have) then it's difficult to find space to store your luggage and no one is assigned to help out. There were many people who didn't have seats. Thankfully, my wife and I booked assigned seats.    Value for money  Convenience
• "Straightforward trip"   Sharnjit g.  25/11/2016
  The tickets came on time although you may wish to consider online tickets :) The train was fairly easy to find. It was a busy service but fairly comfortable. The wifi was terrible and it stopped at one station for so long, I think I could have walked the entire length of the train a few times!    Value for money  Convenience
• "Fantastic"   William d.  15/11/2016
  The only way to travel in Europe, no security checks, no arriving two hours before departing, comfortable seats, fantastic service. Fares were very reasonable for first class travel. We wish it was that easy to travel in Canada.    Value for money  Convenience
• "Best way to travel in Europe"   Donald m.  26/10/2016
  Train carraige clean and comfortable, Quality of food and service very good. Most important it runs on time to schedule.    Value for money  Convenience
• "Budapest- Vienna trip review"   Chintan k.  26/10/2016
  all in all a very enjoyable experience.    Value for money  Convenience
• "Business trip"   Choo t.  06/10/2016
  A very quiet and comfortable ride, beautiful scenery along the way. The seating are well organised. Seats are clean and seat no is easy to find. Very pleasant ambient.    Value for money  Convenience
• "Europe trip"   Gary n.  27/09/2016
  The biggest difficulty was with luggage. My wife said she traveled first class on another carrier and though this was comfortable, it didn't seem so first class. Seemed more like comfortable business class.    Value for money  Convenience
• "Amazing service"   Haris k.  24/09/2016
  I travelled from Zurich to salzburg. It was amazing conveniance as well as comfort. Scenery was great as well. However I used first class train that should have been more spacious and reclining seats should have been with leg cusioning as well    Value for money  Convenience
• "Convenient,clean and reliable"   Balachandran p.  22/09/2016
  This trip of about 2 hours    Value for money  Convenience
• "The better option for tourists"   Balachandran p.  22/09/2016
  The train service was very comfortable, clean and with excellent service for breakfast served at one's seat in the first class coach.Picture windows afford a wonderful view of the passing countryside while free wifi keeps you connected to the world ! would definitely recommend this is an option.    Value for money  Convenience
• "Comfortable "   Anil Kumar j.  19/09/2016
  Had a wonderful experience    Value for money  Convenience
• "Vienna_salzburg"   .  17/09/2016
  No issues. Train very nice. Spacious seating. On time  
• "Convenient. Trouble boarding. "   Ashlee c.  29/08/2016
  My cousin and I arrived at the platform about 20 minutes prior to departure. We reserved our seats when we purchased our tickets, which I recommend! Boarding was very difficult. There are no rail attendants or cart attendants so tourists are helping one another figure out what to do. The carts are not noticeably marked but luckily, we boarded the cart our reserved seats were on. Many people have luggage and there isn't much space so people were literally pushed up against one another, in the walkways etc. trying to find their seats and a place for luggage. After about 15 or so minutes of craziness, everyone had a seat and it was calm.    Value for money  Convenience
• "comfortable scenic travel"   George t.  21/08/2016
  Would help to have information with the tickets re: availability of restaurant car for each leg (there was none on the 2nd leg) exact location of the initial train station The change of trains at Villach was very short. So, as it was between separate platforms, it was not friendly to the old or less mobile. Also, the information given by loud speaker on the train was no easy to understand, and no immediate information was given on the arrival platform that was easy to access for those not used to the local signs and systems.    Value for money  Convenience

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