Find the answer to Frequently Asked Questions (FAQs) about:

Everything you want to know about train travel in Europe and more.
Please select the category that best fits your question

Specify your choice

Destinations

Train types

FAQ topics

Trains

Products




New search

F.A.Q

  • Q. What are the main destinations Eurostar trains connect to?
  • Q. What are the main destinations ICE trains connect to?
  • Q. How can I validate my Eurail Italy pass?
  • Q. When are meals served on Eurostar?
  • Q. How shall I retrieve my Thalys tickets?
  • Q. Are there special or discounted fares associated with a Select Pass?
  • Q. How many luggage can I carry on-board Frecciarossa trains?
  • Q. What are the differences between Eurail Global Pass and Eurail Select Pass?
  • Q. What is a Eurail select pass?
  • Q. How do I make a reservation with a pass?
  • Q. Do you have electronic ticketing?
  • Q. Where can I find timetable information?
  • Q. Do you send out maps? Where can I find a railway map?
  • Q. How do we get on a train?
  • Q. What types of sleeping accommodations are available on overnight trains?
  • Q. Is it possible to travel from Cologne to Brussels by ICE and back by Thalys with a German Rail Pass Extension coupon?
  • Q. In which train is the Swiss pass available?
  • Q. Can I buy my Eurail Italy pass once in Italy?
  • Q. When do I need to check-in before boarding a Frecciarossa trains?
  • Q. Is it possible to purchase a 2nd Class Eurail Select Pass instead of a 1st Class Eurail Select Pass?
  • Q. If I take an overnight train, do I have to use 2 days on my pass?
  • Q. How to book 4 passengers who want to share a room/rooms?
  • Q. What is the difference between 1st and 2nd class on the TGV Med (Geneva to Nice & Marseille)?
  • Q. How many classes of travel does Thalys offer?
  • Q.How do we get on a train?
  • Q. There is also a train connection from Munich to Prague, can I use these trains to travel to Prague with the coupon?
  • Q. What are the main destinations Thalys trains connect to?
  • Q.¿Cómo puedo usar mi e-ticket?
  • Q. Is it possible to avoid reservations or extra charges?
  • Q. How to book 1 passenger?
  • Q. What is a travel day?
  • Q. How far in advance can I book a Frecciarossa ticket?
  • Q. Can I buy my Swiss pass once in Switzerland?
  • Q. How old do you have to be to qualify for Senior Fare on Eurostar?
  • Q. Can I have some special or discounted fares with my Swiss pass?
  • Q. Can I go back and forth between the countries that are on my pass?
  • Q. Can I also travel within the countries on my pass?
  • Q. Are there any designated to store luggage on board the Italo trains?
  • Q. What is the refund policy for tickets?
  • Q. How many classes does ICE train offer?
  • Q. How many days constitute a railpass month?
  • Q.Can I request a seat facing forward?
  • Q. How many classes of travel does TGV offer?
  • Q. Is the 3D Secure system efficient?
  • Q. What is the difference between 1st and 2nd class on the TGV East (Paris to Stuttgart)?
  • Q. Can a sleeper reservation date be changed?
  • Q. Which trains does the Eurail Italy pass cover?
  • Q. Where can I use my Swiss pass?
  • Q. Can tickets be sent outside my country of residence?
  • Q. Would I qualify for a railpass if I have a European passport, but am a permanent resident of another country?
  • Q. What is the difference between a consecutive-day pass and a Flexipass?
  • Q. Do I need more than a German Rail Pass extension to travel to Prague and then to another city if I have a 4 day in a month German Rail Pass?
  • Q. How many classes of travel does Eurostar offer?
  • Q. If I take an overnight train, do I have to use 2 days on my pass?
  • Q. Are there family passes?
  • Q. Do I need to book my Eurostar ticket?
  • Q.What is 3D Secure Payment?
  • Q. In what class can I travel if I have a German Rail Pass Extension?
  • Q. What is the minimum time allowed for check-in on Eurostar?
  • Q. Why is printing options not authorized for all tickets which are sold on the Rail Europe Websites?
  • Q. Is there a catering service on Thalys trains?
  • Q. How to book 3 passengers that don't all want to share the same compartment?
  • Q. What does validation mean?
  • Q. How much are prices on railpasses for children? How much are rail fares for children?
  • Q. Is there a catering service on Eurostar trains?
  • Q. Do I need to purchase the Rail Protection Plan from Rail Europe ?
  • Q.Which station does the Gatwick Express arrive into?
  • Q. What does 4 days in 2-months mean?
  • Q. Can I use only a German Rail Pass Extension to travel on board trains?
  • Q. Can I buy a German Rail Pass Extension only?
  • Q. Should tickets be purchased prior to your departure date?
  • Q. What is the difference between 1st Class and 2nd Class accommodations?
  • Q. Can I get a discount on train travel in Great Britain when I purchase a Eurail or Eurail Select Pass?
  • Q. Do I need to book my ICE train ticket?
  • Q. How far in advance can I buy my pass?
  • Q. How do I get from the airport to a downtown train station?
  • Q.Are dining cars available on all trains in Europe?
  • Q. What is the difference between 1st Class and 2nd Class accommodations?
  • Q. Should Eurostar, Thalys and other High Speed Train tickets be purchased prior to your departure date?
  • Q. What does Gender Specific mean?
  • Q. How shall I retrieve my ICE train tickets?
  • Q. Which countries are valid on the Global pass?
  • Q. Are there student discounts?
  • Q. Which number of travel days should I buy? What is the best pass for me?
  • Q. How many luggage can I carry on-board Lyria?
  • Q. What are the main destinations TGV trains connect to?
  • Q. How to book 2 passengers who want to share a compartment?
  • Q. How many luggage can I carry onboard an ICE train?
  • Q. Where can I find train schedules?
  • Q. How many classes of travel does Lyria offer?
  • Q. Under train tickets and schedules, does the fare represent a per person rate or total for everyone?
  • Q. What is a passholder?
  • Q. What is the difference between Premier, Comfort Flexi, Comfort, Freedom and Economy selection?
  • Q. When do I need to check-in before boarding a Lyria train?
  • Q. What is Rail Europe's cancellation policy for passes, point-to-point tickets, overnight trains, and specialty trains?
  • Q. Is there a catering service in ICE train?
  • Q. What is the difference between 1st and 2nd class on the Spanish day trains ?
  • Q. How far in advance can I book Thalys tickets?
  • Q. Do I need to make reservations if I have a Pass?
  • Q. Do I need to book my TGV ticket?
  • Q. How do I obtain a refund?
  • Q. What is a saverpass?
  • Q. Is a railpass transferable to another person in the event the passholder is not able to travel?
  • Q. Will there be a toilet on the train?
  • Q.What is the difference between 1st Class and 2nd Class accommodations?
  • Q.Will there be a toilet on the train?
  • Q. How shall I retrieve my TGV tickets?
  • Q. On Eurostar, what are the differences between the Business Premier, Leisure Select, and Standard Classes of service?
  • Q. How do I validate, or activate, my railpass?
  • Q. How to book 5 passengers?
  • Q. What is the difference between 1st and 2nd class on the Thalys (Paris to Brussels and Amsterdam)?
  • Q. What are the differences between Full Fare, Leisure Fare, Youth Fare, Passholder Fare and Senior Fare on Eurostar?
  • Q. When do I need to check in before boarding an ICE train?
  • Q. What is the difference between 1st and 2nd class on the AVE (Madrid to Cordoba & Seville)?
  • Q. Are there any special or discounted fares associated with a Eurail Italy pass?
  • Q. How long in advance can you book a Eurostar ticket?
  • Q. Where can I use my Eurail Select Pass?
  • Q. What is the difference between 1st and 2nd class on the Talgo Day ?
  • P. Can a passenger take a car on Eurostar?
  • Q. How many luggage can I carry on-board TGV?
  • Q. When does my railpass start?
  • Q. How to book 4 passengers who don't want to Share a compartment?
  • Q. How do I validate my German Rail Pass Extension?
  • Q. Can I borrow my travel partner’s rail pass if I prefer visiting Prague and that my partner wants to visit Hamburg?
  • Q. How far in advance can I book a Lyria ticket?
  • Q. Is there a catering service on Lyria trains?
  • Q.Can I get off the train for a few hours and then get back on later that day if I'm holding a train ticket?
  • Q. When I select the box that says I have a pass I am not receiving any schedules, but when I do not select the box that says I have a pass I receive schedules. Why can't I book a reservation with a Pass?
  • Q. What are the main destinations Frecciarossa trains connect to?
  • Q. What are the main destinations Lyria trains connect to?
  • Q. Will there be shower facilities on the train?
  • Q. What is the difference between 1st and 2nd class on the Eurostar (London to Paris or Brussels)?
  • Q. Will there be a toilet on the train?
  • Q. How to book 2 passengers who don't want to share a compartment?
  • Q. Do I need to book my Italo ticket?
  • Q. When do I need to check-in before boarding a TGV train?
  • Q. How far in advance can I book a TGV ticket?
  • Q. How far in advance can I book my AVE tickets?
  • Q. How shall I retrieve my Lyria tickets?
  • Q. Which countries are valid on the Select pass?
  • Q. Are lockers and luggage storage available at all major train stations?
  • Q.Do trains offer facilities for handicapped passengers?
  • Q. Is it easy to find stations in European Cities, where are they located?
  • Q. What can I expect when I travel on an overnight train?
  • Q. Do you offer discounts to students with an international student identification card?
  • Q.Which station does the Heathrow Express arrive into?
  • P. How do I know what my e-ticket is ?
  • Q. Is Eurostar included with my railpass?
  • Q.Do I need more than an extension if I have a twin pass?
  • Q. Do I need to book my AVE ticket train?
  • Q. How do I find Train Tickets and Schedules on the website?
  • Q. How many pieces of luggage are we permitted to carry on Eurostar?
  • Q. Do I need to book my Thalys ticket?
  • Q. When do I need to check-in before boarding a Italo train?
  • Q. How far in advance can I book a ticket for Italo?
  • Q. When do I need to check in before boarding a Eurostar train?
  • Q. How many luggage can I carry onboard AVE trains?
  • Q.How frequently do the Gatwick Express and Heathrow Express run?
  • Q. Can I buy my pass in Europe?
  • Q. What are the main destinations Italo trains connect to?
  • Q. What is a Swiss Pass?
  • Q. Does the passenger's name on the pass need to match the name on the passport?
  • Q. What is the BritRail Family Pass?
  • Q. Do I need to book my Frecciarossa ticket train?
  • Q. How many classes does AVE train offer?
  • Q. Is there a catering service onboard AVE trains?
  • Q. What is the Swiss Family Card?
  • Q. What is the difference between 1st and 2nd class on the Lyria (Paris to Switzerland)?
  • Q. Do bonuses take up 1 day on a railpass?
  • Q. Do you offer Senior discounts on rail passes?
  • Q. Can I get a refund on my partially used railpass?
  • Q. On which routes will I use a French self service kiosk ?
  • Q. How shall I retrieve my Italo tickets?
  • Q.Are lockers and luggage storage available at all major train stations?
  • Q.Are dogs allowed on the train?
  • Q. If I am a youth under 26, is there a Youth fare for the German Rail Pass Extension?
  • Q. How often does Eurostar run?
  • Q. What is the difference between a Eurail Select Pass and a "point to point" ticket?
  • Q. What is a youth pass?
  • Q. What are the benefits of taking an overnight train?
  • Q.Is there a nonsmoking section on the train?
  • Q. How old do you have to be to qualify for Senior Fare on Italo?
  • Q.Can I bring my bike on the train?
  • Q. What is a Eurail Italy Pass?
  • Q. When do I need to check in before boarding a Thalys train?
  • Q. What is the difference between 1st and 2nd class on the Talgo 200 ?
  • Q. How to book 3 passengers who want to share a compartment?
  • Q. How can I validate my Swiss pass?
  • Q. What is the difference between 1st and 2nd class on the TGV France-Italy?
  • Q. What is the Swiss Card?
  • Q. Are overnight train accommodations expensive?
  • Q. Do I need to book my Lyria ticket?
  • Q. What is a travel day?
  • Q. What is the difference between a Eurail Italy pass and a point to point ticket?
  • Q. How can I check whether I need reservations?
  • Q. How many classes does Frecciarossa offer?
  • Q. Where can I use my Eurail Italy pass?
  • Q. How shall I retrieve my Eurostar tickets?
  • Q. Is there a catering service on Italo trains?
  • Q. What are the main destinations AVE trains connect to?
  • Q. How far in advance can I book an ICE train?
  • Q. Is there a catering service onboard Frecciarossa?
  • Q. Is a railpass valid for travel on city transportation systems?
  • Q. What is the difference between a Swiss pass and a point to point ticket?
  • Q. How many luggage can I carry on-board Eurostar?
  • Q. How do I file a request to receive reimbursement through the Rail Protection Plan if there has been loss or theft ?
  • Q. What are the cities which can be reached with a German Rail Pass Extension?
  • Q. What is the policy regarding children's accommodations on overnight trains?
  • Q. What is the difference between 1st and 2nd class on the Italian Day Trains ?
  • Q. How many classes of travel does Italo offer?
  • Q. How can I validate my Eurail Select Pass?
  • Q. If I'm traveling through a country not included on Eurail Select Pass, can I add that country to the pass?
  • Q. When do I need to check in before boarding an AVE train?
  • Q. On which routes will I use a Eurostar self service kiosk ?
  • Q. I've purchased a single country pass. What do I do if I decide to visit an additional, bordering country?
  • Q. Can I buy my Eurail Select Pass once in Europe?
  • Q. Does a 1st Class ticket guarantee you a seat on the train?
  • Q. What type of accommodation am I able to travel in if I have a railpass?
  • Q. What do I need in order to retrieve my e-ticket ?
  • Q. In which train is the Eurail Select Pass available?
  • Q. Do I have to reserve a seat on a high-speed train?
  • Q. How many luggage can I carry on-board Thalys?
  • Q. Is there a catering service on TGV trains?
  • Q. How shall I retrieve my AVE tickets?
  • Q. What are the differences between a Single, Double, T2, T3, T4, and couchette on overnight trains?
  • Q. What is the difference between 1st and 2nd class on the TGV (All high speed trains in France)?
  • Q. How is a railpass day calculated?
  • Q. What is a travel day?
  • Q. Is there a limit for luggage on trains?
  • Browse our FAQ